FAQs

Frequently Asked Questions

Delivery & Orders

How long does delivery take?

Orders are generally delivered within 4–6 working days after confirmation. Delivery times may vary depending on your city and location.

How can I track my order?

Once your order has been dispatched, you will receive the tracking details via email or SMS. You can use these details to track your order status and delivery progress.

Damaged Products

What should I do if I receive a damaged product?

If your product arrives damaged, please contact our customer support team within 24 hours of delivery.

To process your request, please provide:

Photos of the damaged product
Your invoice or order number

Once the damage has been verified, you can choose from the following options:

Full refund
Replacement
Another product of the same value
Store voucher

For damaged products, we cover the return shipping cost.

Product Authenticity

Are your products 100% authentic?

Yes. All our products are 100% authentic and are sourced directly from authorized brand distributors and warehouses. We are committed to providing genuine, high-quality products to our customers.